When you file a claim, you'll be asked to provide some basic details, such as where and when the accident or incident occurred, the contact information of everyone involved, and a description of what happened. You may also be asked to give an estimated cost of the damage caused by the accident, if available. If you make a recorded statement, prepare a summary of the facts of your claim beforehand. Once you make a statement, you can't undo, review, or withdraw it.
Everything you have said now forms part of your complaint. If the adjuster asks you to make a statement before you're ready, tell them that you're busy and that you want to change the date. The insurance company uses a recorded statement for an insurance claim to better understand what happened in the accident and determine the amount of coverage that should be applied.
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